Viewing message details with email log search

After clicking Search on the email log search page, the results view displays a list of messages matching your search criteria along with their message ID or subject, sender, recipient, delivery status, and direction.

Click a message’s subject or ID within the search results list to see its details.

Email log search details

The details are broken down into two sections:

Message details

The Message details section contains basic information about the message, including its subject, sender, and recipient. In addition, it contains these attributes that deserve additional explanation:
  • Date—This can be either the date the email is reported to be sent or the first time a log search entry appears.
  • Message ID—The unique identifier granted the message by the mail processing system. This identifier is found within the message header.
  • Message size—The total size of the message including attachments.
  • Attachments—The number of files attached to the message.

Recipient details

The Recipient details section lists each message recipient. To the right of each recipient email address appear the delivery date and time, duration, and status for that recipient.


Click a recipient email address to expand and view delivery information for the recipient. Each row represents one step in the delivery process and shows the date, the time, and a description of that step.


Note: The times shown represent the time zone of the computer from which the administrator has logged into the Admin console. The same message can have a different delivery status for each recipient.

For example, you can see to what IP address a message has been sent, whether or not it was encrypted via Transport Layer Security (TLS), and if it was delivered or marked as spam. See Interpreting message details for descriptions of each possible status. Click Back to results to return to the results list.